Shipping policy

At Nordluxs, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Processing Time

Orders are typically processed and dispatched within 1–2 business days from the date of purchase, excluding weekends and public holidays. During peak seasons, sales events, or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods

We offer multiple shipping options to meet your needs, including standard and express delivery where available. Shipping methods may vary depending on your location and product availability.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Delivery Time

Delivery times vary depending on your location and the shipping option selected. Most orders are delivered within 5–12 business days after dispatch.

Please note that delivery times are estimates and may be affected by factors outside our control, including customs procedures, weather conditions, carrier delays, or peak shipping periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your package's journey.

Change of Address

If you need to update your shipping address after placing an order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee address changes once an order has been processed or shipped.

Order Cancellation

We strive to process and ship orders quickly. As a result, we cannot guarantee that order modifications or cancellations can be made once processing has begun.

If you need assistance, please contact our customer support team at support@nordluxs.com, and we will do our best to help.