Refund policy

At Nordluxs, we are committed to delivering high-quality eyewear that meets your expectations in both style and comfort. However, if you are not fully satisfied with your purchase, we aim to make the return process simple and hassle-free.

Return Window

We offer a 60-day hassle-free return policy. This means you may request a return within 60 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be returned in their original packaging
Proof of purchase is required

How to Initiate a Return

To start a return, please contact our customer support team at:

support@nordluxs.com

Once your request is approved, we will provide detailed instructions on how and where to send your return. Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
If the return is due to our error (wrong item, defective product, or damaged delivery), we will cover return shipping costs.

Please note that shipping delays caused by customs or external carriers are not considered valid reasons for return.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 7 business days
Depending on your payment provider, it may take additional time for the refund to appear in your account

Exchanges

If you would like to exchange your product for a different size or style, please mention this when initiating your return. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@nordluxs.com. We will arrange a replacement or refund and cover all associated return costs.

Order Cancellation

Due to our fast processing times, orders cannot always be modified or canceled once placed. Once an order has been confirmed and processing begins, cancellation is no longer guaranteed.

If you need assistance, please contact our support team as soon as possible.